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SHIPPING POLICY
Last updated: August 18, 2026
Thank you for shopping with HYNOSA LLC. This policy explains how we process, ship, and deliver your orders.
1. ORDER PROCESSING
All orders are processed within 1 to 3 business days after payment is confirmed (excluding weekends and public holidays).
You will receive a confirmation email once your order is placed, and a second email with tracking information once your order has shipped.
During periods of high demand, promotions, or holiday seasons, processing times may be longer. If there is a significant delay in the shipment of your order, we will contact you by email.
2. SHIPPING TIMES
Estimated delivery times after dispatch:
- United States (standard): 5 to 12 business days
- United States (express, if available): 3 to 5 business days
- Canada and Europe: 8 to 18 business days
- Rest of the world: 10 to 25 business days
These time frames are estimates and are not guaranteed. Delivery may be affected by carrier delays, customs clearance, weather conditions, or other events beyond our control.
3. SHIPPING COSTS
Shipping costs are calculated at checkout based on your destination and the weight of your order. The total cost will be displayed before you complete your purchase.
Free standard shipping may be offered on qualifying orders. Any applicable threshold will be indicated on our website.
4. TRACKING YOUR ORDER
Once your order ships, you will receive a tracking number by email. Please allow 24 to 72 hours for the tracking information to become active in the carrier's system.
If your tracking number is not updating after 7 business days, please contact us at hynosa.sav@gmail.com and we will investigate with the carrier.
5. SPLIT SHIPMENTS
If your order contains multiple items, they may be shipped separately and arrive at different times, at no additional cost to you. You will receive separate tracking numbers where applicable.
6. INCORRECT ADDRESSES
It is your responsibility to provide a complete and accurate shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error, contact us immediately at hynosa.sav@gmail.com. We will do our best to correct it before dispatch, but we cannot guarantee changes once the order has been processed.
Packages returned to us due to an incorrect or incomplete address may be reshipped at the customer's expense.
7. CUSTOMS, DUTIES, AND TAXES
For international orders, customs duties, import taxes, and handling fees may be charged by your country's authorities upon arrival. These charges are the responsibility of the customer and are not included in the price paid at checkout.
We are not responsible for delays caused by customs clearance, and we cannot refund orders refused or abandoned at customs.
8. LOST, DELAYED, OR DAMAGED PACKAGES
If your package is marked as delivered but you have not received it, please check with your neighbors and your local carrier office first, then contact us.
If your package is lost in transit, contact us at hynosa.sav@gmail.com and we will open an investigation with the carrier. Once the package is confirmed lost, we will send a replacement or issue a full refund.
If your package arrives damaged, please contact us within 7 days of delivery with photos of the item and the packaging so we can arrange a replacement or refund. See our Refund & Return Policy for full details.
9. UNDELIVERED PACKAGES
Packages returned to us as undeliverable or unclaimed will be refunded for the value of the products, minus the original shipping cost. Reshipment is available at the customer's expense.
10. CONTACT US
For any question about shipping or the status of your order:
HYNOSA LLC
4288 Quilly Lane
Westerville, OH 43081
United States
Email: hynosa.sav@gmail.com
Phone: 614-536-3748
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)