Refund policy

REFUND & RETURN POLICY

Last updated: August 18, 2026

At HYNOSA LLC, we want you to be fully satisfied with your purchase. If something isn't right, this policy explains how returns, exchanges, and refunds work.

1. RETURN WINDOW

You have 30 days from the date you receive your order to request a return. After 30 days, we are unfortunately unable to offer a refund or exchange.

2. CONDITIONS FOR RETURN

To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition in which you received it
- In its original packaging, with all tags, accessories, and manuals included
- Accompanied by the order number or proof of purchase

The following items cannot be returned:
- Items marked as final sale or clearance
- Gift cards
- Personal care, hygiene, or intimate products once opened, for health and safety reasons
- Custom-made or personalized items

3. HOW TO REQUEST A RETURN

Email us at hynosa.sav@gmail.com with:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos, if the item is damaged or defective

We will review your request and send you return instructions along with the return address. Please do not send an item back before receiving our confirmation — packages returned without prior authorization cannot be processed.

4. RETURN SHIPPING COSTS

If the item is defective, damaged, or we sent you the wrong product, we cover the return shipping cost.

For all other returns (change of mind, wrong size ordered, etc.), the customer is responsible for the return shipping cost. Original shipping charges are non-refundable.

We recommend using a tracked shipping service. We cannot be held responsible for return packages that are lost or damaged in transit.

5. REFUNDS

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take additional time for the funds to appear on your statement.

If the returned item does not meet the conditions listed in section 2, we may refuse the refund or apply a partial refund reflecting the item's condition.

6. EXCHANGES

We replace items only if they are defective or damaged. If you would like to exchange an item for a different size, color, or model, the fastest way is to return the original item for a refund and place a new order.

7. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please contact us within 7 days of delivery if your item arrives damaged, defective, or is not what you ordered. Include photos of the item and the packaging. We will arrange a replacement or a full refund, including shipping costs, at no charge to you.

8. ORDER CANCELLATION

You may cancel your order free of charge as long as it has not yet been shipped. Contact us as soon as possible at hynosa.sav@gmail.com. Once an order has shipped, it must be handled through the standard return process.

9. LATE OR MISSING REFUNDS

If you have not received your refund after 10 business days, first check your bank account again, then contact your credit card company or bank, as processing times vary. If you have done this and still have not received your refund, please contact us.

10. CONTACT US

For any question regarding returns or refunds:

HYNOSA LLC
4288 Quilly Lane
Westerville, OH 43081
United States
Email: hynosa.sav@gmail.com
Phone: 614-536-3748